New Mexico Rail Runner Express Tickets are non-refundable and non-transferable. Tickets are not refundable if lost, damaged, stolen or destroyed. Tickets are also not refundable if the passenger purchased a ticket and didn’t use it, purchased the wrong date or wrong station or if a ticket is purchased at a discounted rate without qualification. Tickets purchased using the mobile app will not be refunded if accidentally activated.
The New Mexico Rail Runner Express has an official ticketing app. The app, which is available for both iPhone and Android, allows passengers to purchase tickets, check the status of the train, view the schedule, and more.
Watch this short tutorial to learn how to buy tickets, view the schedule and check rider alerts.
Select the station where you will start your trip.
Select the station where you will end your trip.
Select the rider type: Adult, Youth, Senior, Disability, or Student Rider. Click Here to find out if you can ride for a discounted fare. Children 9 and under ride for FREE.
Choose your ticket type: One Way Pass, Day Pass, Monthly Pass or Annual Pass.
Select the number of tickets you will be purchasing. If you are purchasing tickets for different rider types (for example, one adult and one student) you will need to select the tickets separately and add them to your cart. The tickets will appear in your cart and you will be able to review them before you check out.
Be sure to select the date you want to travel. For monthly or annual passes, select the day you want your pass to begin.
Click the "Add to Cart" button. If you are ready to complete your purchase, click "Checkout Now." If you need to purchase additional tickets, click "Continue Shopping."
Enter your email address. Tickets will be sent to the email address provided.
Enter your credit card information. Use only numbers - no spaces and no dashes. We accept all major credit cards, except American Express. Click "Pay With Your Credit Card" button to process your order.
Your ticket will be sent to the email address you provided. You can print this ticket out and show it to the ticket agent on the train. If you do not have access to a printer, you can also show the ticket to the ticket agent on your mobile device.
After consulting a schedule, simply go to the New Mexico Rail Runner Express station and get on the appropriate train.
After the train starts moving, a ticket agent in a yellow vest will come by and collect fares. You can pay with cash or credit card. Tickets are cheaper if you purchase them in advance on our website.