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Metro Spotlight

Posted on: March 28, 2020

Bus Updates and Safety Measures

Rio Metro Bus Service Updates

Mandatory Passenger Face Covering:  Beginning Monday, May 18, 2020 all Rio Metro passengers are required to wear face coverings in order to board its buses. Learn More

In accordance with the statewide stay-at-home order asking residents to remain in their houses to slow the spread of the coronavirus, Rio Metro bus service in Sandoval and Valencia Counties has taken measures to ensure that those who need public transit most, will continue to be able to access it. In an effort to ensure the safety of employees, contractors and riders of Rio Metro, the following schedule modifications have been made:

Valencia County (Monday-Friday)

  • Route 206 – Service suspended
  • Route 209 – Service suspended
  • Route 210 – Operating from 7:30 a.m. to 3:40 p.m.
  • Dial-a-Ride Service – Operating from 7:30 a.m. to 3:30 p.m.; Reservation Hours 7:00 a.m. to 4:00 p.m.
  • Route 208 – Operating on its regular schedule

For questions regarding bus operations in Valencia County, please contact 505-352-3595.

Sandoval County (Monday-Friday)

  • Rio Rancho Dial-a-Ride – Operating on its regular schedule
  • Route 202 - Santa Ana, Santo Domingo and Cochiti Pueblo stops closed; all other bus stops continue to be served
  • Route 204 - Zia Pueblo and Jemez Pueblo stops closed; all other bus stops continue to be served

Please note: All other Sandoval County routes are operating on their regular schedule. For questions please call 877-660-1110.

For questions regarding bus operations in Sandoval County, please call 505-994-1608.

Bus Fares Suspended

All Rio Metro bus fares are currently suspended. Learn More

Bus Safety Precautions

Mandatory Passenger Face Covering:  Beginning Monday, May 18, 2020 all Rio Metro passengers are required to wear face coverings in order to board its buses. Learn More

Buses & Drivers: “We are talking about making sure that those who live in Sandoval and Valencia Counties who rely on Rio Metro buses to get to destinations such as work, the grocery store, medical appointments - and any other destination that falls under the list of essential services as spelled out by the current State order - can continue to do so”, said Dewey Cave, Executive Director of the Mid-Region Council of Governments.

Out of an abundance of caution, Rio Metro is also taking measures to limit the exposure of its transit drivers. With that in mind, bus operators will work in two separate shifts designed to avoid human interaction among Rio Metro staff.

“This splitting of shifts among our bus operators in Sandoval and Valencia Counties is designed to provide more resiliency in our operations”, said Terry Doyle, Director of Rio Metro Regional Transit District.  This effort is to make sure our staff is experiencing and practicing the best possible procedures to keep them safe and working…as well as to ensure that our customers who rely on this service can still access it as needed.”

Rio Metro has implemented the following measures to further ensure the safety of our riders and drivers:Rio Metro Bus Inside Drivers Seat

  • Limiting the number of passengers on vehicles
  • Social distancing is being practiced on the buses – passengers sit in every other seat
  • Protective shields have been installed around drivers
  • No riders are sitting behind the driver
  • Stanley Steamer has been contracted to disinfect all the buses every day before they are in service
  • Enhanced vehicle cleaning throughout the day
  • Drivers are wearing face coverings
  • Rio Metro bus fares have been temporarily eliminated in order to minimize face-to-face interactions with other passengers and transit staff

“We want to thank our bus operators for their efforts to support their communities in this challenging time”, said Liz Carter, Rio Metro Regional Transit District Assistant Director. “We truly appreciate all they are doing to continue to provide quality-of-life services to our riders.”

COVID-19 Safety Information

Rio Metro Regional Transit District is asking those who may be experiencing symptoms reach out to the statewide hotline number for guidelines on how to obtain testing. Those who are experiencing symptoms of Covid – cough, fever or shortness of breath- contact the DOH emergency health line 1-855-600-3456.


New Mexico Coronavirus Hotline: 1-855-600-3453 or cv.nmhealth.org

Rio Metro is closely monitoring the COVID-19 public health crisis and is engaging in proactive steps to ensure that we protect our riders, contractors and employees. Riders are reminded to:

  • New Mexico Citizens should stay at home and undertake only those outings absolutely necessary for their health, safety, or welfare
  • Avoid Crowds
  • Avoid all non-essential travel
  • Cover your coughs and sneezes
  • Wash hands frequently with soap and warm water, or use an alcohol-based hand sanitizer
  • Practice social distancing

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