Submit a Safety Concern

Rio Metro safety management system logo

Onboard to Safety

Is there a safety issue or concern within Rio Metro bus operations? Report the issue to help keep you, those that you work with, and your operations safe. Help prevent safety incidents from happening. Let’s all stay onboard to safety.

We want to hear from you!

There are four ways to report a safety concern. You can choose to remain anonymous, and all identifying information will also be kept confidential. Supporting documents/files can be mailed or placed in the drop box. 

Confidential safety hotline

Call Us

Toll-free Rio Metro Confidential Safety Hotline: 1-855-662-SAFE (1-855-662-7233). The Rio Metro Company ID number is 0711430663 (required for making reports).

Hotline Instructions

The Rio Metro Company ID number is 0711430663 (required for making reports).

We encourage you to complete the form to the best of your ability. Once you submit the report, the report will be reviewed by our subject matter experts before publication on the Rio Metro Near Miss website. Any identifying information provided will be removed from the report prior to publication. If you would like more information about the review process, please visit our About page. Thank you for your contribution to bus safety.

Electronic submission

Electronic Form Submission

Submit a confidential safety concern through our online form. (Coming soon)

Download and print form

Download & Print

Rio Metro Unsafe Condition or Hazard & Near Miss Form (DOC)

Paper Form Instructions

  • Fill out the form on your computer, print the completed form, enclose all pages, along with necessary supporting documents/files, together in an envelope, seal the envelope, and add sufficient postage, if necessary. The Rio Metro Safety team suggests that you do not save your completed form to a shared (e.g., company) computer.

or

  • Print the uncompleted form, fill it out by hand, enclose all pages, along with necessary supporting documents/files, together in an envelope, seal, and add sufficient postage, if necessary.

Next, choose one of the three submission options:

  1. Mail your completed form to:
    Rio Metro Regional Transit District
    Attn: Safety Department
    809 Copper Avenue NW
    Albuquerque, NM 87102
  2. Submit completed form to your immediate supervisor
  3. Drop it in the blue suggestion box at your location

Rio Metro Safety cannot accept reports through email or fax due to security issues.

We encourage you to complete the form to the best of your ability. Once you submit the report, the report will be reviewed by our subject matter experts before publication on the Rio Metro Near Miss website. Any identifying information provided will be removed from the report prior to publication. If you would like more information about the review process, please visit our About page. Thank you for your contribution to bus safety.

Text your safety concern company ID#: 0711430663 to 855-662-7233.

Text Us

Submit your safety concern to us by text. Send a text with company ID#: 0711430663 in the message field to 855-662-7233.

Texting Instructions

Submit your safety concern to us by text. Send a text with company ID#: 0711430663 in the message field to 855-662-7233. 

If you wish to remain anonymous, do not provide any self identifying information in your message.  

If you have document(s) you would like to include with your text message safety concern, visit the safe hotline website, include your Report Key, and Add to Existing Report.

We encourage you to enter your text responses to the best of your ability. Once you submit the report, the report will be reviewed by our subject matter experts before publication on the Rio Metro Near Miss website. Any identifying information provided will be removed from the report prior to publication. If you would like more information about the review process, please visit our About page. Thank you for your contribution to bus safety.

Notify your supervisor

Notify Your Supervisor

Talk with your supervisor. Your supervisor will document the discussion.

Notice

The Rio Metro Unsafe Condition or Hazard & Near Miss form should be filled out by any Bus Operations staff when any unsafe condition or hazard exists that could potentially cause injury of person, damage to transportation system property or the environment. 

Bus Operations staff driving any Rio Metro vehicles should complete this form whenever a Near Miss occurs (this is an incident WITHOUT injury to person or damage to property). If passengers, personnel or property were injured or damaged during the incident, Do not use the Unsafe Condition or Hazard & Near Miss form, use the Accident or Incident Report Forms.

Bus Safety Contact Information

Toll-free Confidential Safety Hotline: 1-855-662-SAFE (1-855-662-7233) The Rio Metro Company ID number is 0711430663 (required for making reports).

E-mail: riometrosafety@gmail.com

Mail:
Rio Metro Regional Transit District
Attn: Safety Department
809 Copper Avenue NW
Albuquerque, NM 87102