Rio Rancho Dial-a-Ride is a weekday door-to-door transportation service for Rio Rancho residents 62 years of age and older, and for disabled adults 18 years of age and older. This service is for Rio Rancho residents only and you must be registered to use the service.

Service Area

• Rio Rancho city limits
• Albuquerque (for medical appointments only): One morning trip to Albuquerque and one afternoon trip to Rio Rancho daily. Call for details.
• Cottonwood Mall Area (Includes the Northwest Transit Center): Riders are limited to 6 bags per person, and are responsible for loading and unloading their own bags.

Eligibility

In order to receive service, all Dial-a-Ride passengers must complete an application form and be a Rio Rancho resident, with a physical address in Rio Rancho. Staff will ask for proof of residence, i.e. driver's license, checks, any utility bills.

To Apply

Please call the Rio Rancho office:

• Phone: 505-994-1608
• TTY Phone: 505-891-1129
• Hamilton Relay NM: 711

Fares

Passengers can pay with cash or check (exact fare only) or a credit card.

Purchase A Pass

Passes are available for purchase at the following locations:

• On the bus
• Rio Metro Sandoval County Office
  1500 Idalia Rd. NE, Building C
  Bernalillo, NM 87004
• Meadowlark Senior Center 
  4330 Meadowlark Ln. SE
  Rio Rancho, NM 87124

VA medical cards / Rio Metro Freedom Passes are not valid for Dial-a-Ride services in Valencia County or Rio Rancho.

Reservations

• Rides must be reserved a minimum of 24-hours in advance
• Call: 505-994-1608
• TTY Phone: 505-891-1129
• Hamilton Relay NM: 711
• Reservations are accepted between 7 a.m. and 4 p.m.

Bus schedules fill up quickly, so it is best to call several days in advance to schedule your ride. Reservations are accepted up to two weeks in advance.